Our Policy Information

Everything You Need to Know

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We founded Woolly Hooligan Designs with one goal in mind: giving our customers the best shopping experience we possible can. To do so, we’ve designed our store policies to make sure our clients have a fair, rewarding and enjoyable shopping experience whenever they come to Woolly Hooligan Designs. Read our policies below and don’t hesitate to contact us with any questions.

I use commercial dyes for my hand dyed yarn. I take care to exhaust dye to reduce bleeding, however slight bleeding may still occur with the first wash. Please hand wash your knitted items in cold water for best results. Sometimes a tiny addition of vinegar is needed, particularly with bright, saturated colours. 

Take note colours on different monitors vary. I make sure to photograph skeins in natural shady light to best represent the colour. Slight colour variations do occur with hand dyed batches. As I produce mainly tonal shades, it is impossible to dye 2 skeins exactly the same. Please purchase enough yarn for your project, as I will likely not be able to duplicate the EXACT shading.

Thank you for your patronage.

 

Refunds and Returns

Details to Know

I do not accept returns at this time, but I am happy to work with you on a mutually acceptable solution. My aim is to leave you happy and coming back for more.

 
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Our Shipping Policy

How it Works

Shipping cost is specified for each listing. Usually free within US and Canada. I am happy to ship worldwide, but please contact me for a shipping quote.